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Airline: 1x1

The Delicate Art of Saying No

An airline supervisor must handle a passenger who’s drunk at 7 a.m., and a colleague has the delicate task of telling a passenger that he smells too bad to travel. In this high-flying new series, we provide viewers with complete access to the inner workings and emotional stories behind the daily workings of Southwest Airlines–from individual passenger’s tales and dramatic reunions to action at the counter between passengers and employees.

Jan. 04, 2004